Shipping, Returns & Warranty Policies
Abraham and Moses Shipping Policy
You can trust that your order will be quickly processed and safely delivered. We ship products anywhere in the United States by United Parcel Service; please call to arrange for other carriers.
Sorry, but we cannot ship to Post Office boxes. If you live in an apartment, you MUST give us your apartment number in your mailing address.
Shipping charges are determined by the total weight of your order and the most current shipping rates. Sales tax is automatically added for shipments to addresses in Pennsylvania.
Expedited shipping (2nd Day, Next Day, etc.) is only available Monday through Friday for orders placed before 12:00 p.m. Eastern time. Saturday deliver is not available for expedited shipping.
NOTICE: We do not sell or ship our products outside of the Continental United States. Export of the commodities described herein is strictly prohibited without a valid export license issued by the U.S. Department of State, Office of Defense Trade Controls, prescribed in the International Traffic in Arms Regulation (ITAR). We are unable to ship these items to foreign addresses, including APO/FPO addresses for deployed service members.
Returns & Replacements Policy
If you are dissatisfied with your order for any reason, you can return your item for a refund or credit towards your next purchase. To be eligible for a refund, items must be returned within 30 days of the purchase, they must not have been installed in a firearm, they must be unused, and they must be returned in their original packaging materials. All returns are subject to a restocking fee of 15% of the original product price -- shipping and handling charges are not refundable.
Items that have been installed, used, or are returned more than 30 days after they were purchased are eligible for a credit towards another purchase less a 25% restocking and handling fee.
All return shipping and handling charges are paid for by the customer and they are non refundable.
Please send your returned items by a prepaid, insured, and traceable method to the address below:
Abraham and Moses
800 East Walnut Street
North Wales, PA 19454
LIMITED LIFETIME WARRANTY
Abraham and Moses Geissele warrants its knives, components, and tools against defects in materials and workmanship during the lifetime of the product. Abraham and Moses Geissele does not warrant against normal wear and tear, items consumed or expended by their normal use (including springs, pins, etc.), product misuse (including criminal misuse, negligence or use under the influence of drugs or alcohol), accidental damage, or damage caused by improper handling, unapproved modifications to the product, or corrosion. Defective accessories (e.g., sheaths, mounting mechanisms, etc.) may be warranted by their original manufacturers but are not covered by this warranty.
UNLESS OTHERWISE REQUIRED BY LAW, IN NO EVENT SHALL ABRAHAM AND MOSES GEISSELE BE LIABLE FOR PERSONAL INJURY, OR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE ABRAHAM AND MOSES GEISSELE’S PRODUCTS, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT OR OTHERWISE) AND EVEN IF ABRAHAM AND MOSES GEISSELE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
If you submit a valid claim under this Limited Lifetime Warranty, Abraham and Moses Geissele will authorize your return of the product and, at its sole discretion, will (i) repair the product, including replacement of defective parts with new or refurbished parts, or (ii) replace the product with a product of equal or greater value. If Abraham and Moses Geissele decides to replace a product under this warranty, Abraham and Moses Geissele will keep the product being replaced.
You must satisfy all terms and restrictions set forth in this Limited Lifetime Warranty and obtain a Return Material Authorization before shipping any product to Abraham and Moses Geissele. Before shipping any product to Abraham and Moses Geissele, please ensure that the following: (1) the product has not been modified, is clean and any accessories have been removed (unless otherwise instructed by a Abraham and Moses Geissele technical support agent); (2) the product is sheathed and/or any sharp surface is protected prior to packaging ; (3) the completed Return Material Authorization form has been placed inside the packaging; and (4) the Return Material Authorization number has been clearly written on the outside of the packaging. Any failure to follow these instructions could result in your package being refused and returned to you without repairs at your expense.
To obtain service, contact Abraham and Moses Geissele at [email protected] or 267-652-7000.
This warranty gives you specific legal rights, and you may also have other legal rights which vary from State to State.